Terms of Service

Welcome to Grëënlistr™. These Terms of Service govern your use of greenlistr.com and your purchase of products from our website.

By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Grëënlistr

Grëënlistr™ is a brand offering premium cold-pressed edible oils, wellness oils, skincare oils, and gift products.

For questions or customer support, you can contact us at:

Email: greenlistr@gmail.com
Phone: +91 7055973131

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Interfere with the website's operation or security
Copy, reproduce, or misuse our website content without permission
Use our website to distribute harmful software or malicious content
Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, ingredients, and other information displayed on our website are accurate.

However:

Product colors and appearance may vary slightly depending on your device or screen.
Product images are for representation and may not always reflect exact packaging.
Product availability may change without notice.
We reserve the right to correct errors or inaccuracies on the website.

If a significant error affects an order you have placed, we may contact you to confirm the order or provide an appropriate resolution.

4. Cold-Pressed Oil Information

Our products are made using cold-pressing methods and are intended for their stated uses. Statements on our website regarding nutrition, ingredients, quality, or traditional uses are provided for general informational purposes and should not be considered medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers should review product ingredients and allergen information before purchasing or consuming a product. If you have allergies, dietary restrictions, or specific health concerns, consult an appropriately qualified healthcare professional before using a product.

5. Product Availability

We aim to keep our products available as shown on the website. However, products may occasionally become unavailable due to production, inventory, supply, or other circumstances.

We reserve the right to:

Limit quantities
Discontinue products
Change product specifications
Temporarily remove products from sale
Refuse or cancel an order where necessary

If we cancel an order after payment has been made, any eligible refund will be processed using the applicable payment method or refund process.

6. Prices

All product prices displayed on our website are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place the order, subject to any obvious pricing errors.

Additional charges, such as applicable taxes, shipping fees, or other charges, may be displayed during checkout where applicable. If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide a refund where payment has already been received.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products. After placing an order, you may receive an order confirmation by email or other available communication method. An order confirmation does not necessarily guarantee that the order cannot later be cancelled due to circumstances such as:

Product availability
Payment issues
Incorrect customer information
Suspected fraudulent activity
Pricing or website errors
Delivery limitations
Other legitimate business or operational reasons

If we are unable to fulfill your order, we will notify you and provide an appropriate refund where applicable.

8. Payment

Payments made through our website may be processed through Razorpay and other payment methods made available at checkout. You agree to provide accurate and valid payment and billing information. Razorpay or the applicable payment provider may process payment information according to its own terms and privacy practices.

Grëënlistr does not intentionally store complete debit card, credit card, banking, UPI, or other sensitive payment credentials on its own servers. An order will generally be processed after successful payment confirmation, subject to product availability and other applicable conditions.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated time displayed on the website or communicated to you.

Delivery times may vary depending on:

Delivery location
Shipping provider
Product availability
Weather or natural events
Holidays
Customs or import procedures
Other circumstances outside our reasonable control

Delivery estimates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery details provided by the customer.

For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated. Please refer to our Shipping Policy for additional information.

10. Returns and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return Policy. Because our products may include consumable oils, certain products may not be eligible for return once opened or used, except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise eligible under our Return Policy.

Customers should inspect their order after delivery and contact us promptly if an item arrives damaged, defective, or incorrect.

11. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at greenlistr@gmail.com as soon as reasonably possible.

We may request:

Order details
Photographs of the product
Photographs of the packaging
Other information reasonably necessary to investigate the issue

After reviewing the situation, we may provide a replacement, refund, or another appropriate resolution in accordance with our policies and applicable law.

12. Promotions and Discounts

From time to time, Grëënlistr may offer promotional codes, discounts, special offers, or campaigns.

Promotions may have additional terms, including:

Expiration dates
Product exclusions
Minimum order requirements
Quantity limitations
One-time-use restrictions

Promotional offers cannot be combined unless expressly stated otherwise. We reserve the right to modify or cancel a promotion where reasonably necessary.

13. Gift Products

Gift products and gift messages may be subject to additional terms displayed at the time of purchase. Customers are responsible for providing accurate recipient information and delivery details. Grëënlistr is not responsible for delivery issues caused by incorrect information provided by the customer.

14. Intellectual Property

All content appearing on the Grëënlistr website, including but not limited to:

Logos
Brand names
Product images
Photographs
Graphics
Text
Product descriptions
Page designs
Illustrations
Videos
Website layout

is owned by or licensed to Grëënlistr™ unless otherwise stated. You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without prior written permission.

Grëënlistr™ and related branding are protected to the extent permitted under applicable intellectual property laws.

15. User-Submitted Content

If you submit reviews, comments, photographs, testimonials, feedback, or other content to us, you agree that the content should not:

Contain unlawful or harmful material
Infringe another person's rights
Contain misleading information
Contain malicious software
Include offensive or abusive material

By submitting content, you grant Grëënlistr a non-exclusive right to use, reproduce, display, and publish that content for legitimate business, promotional, or marketing purposes, subject to applicable law. You should not submit confidential or sensitive personal information in public reviews or comments.

16. Third-Party Services

Our website may use third-party services to provide functionality such as:

Payment processing
Website hosting
Analytics
Shipping and delivery
Marketing
Communication
Social media functionality

These third-party services may operate under their own terms and policies. Grëënlistr is not responsible for the independent policies or practices of third-party service providers.

17. External Links

Our website may contain links to websites operated by third parties. These links are provided for convenience and information. We do not control or guarantee the accuracy, availability, security, or privacy practices of third-party websites.

Visiting third-party websites is at your own discretion and may be subject to their own terms and policies.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Compatible with every device or browser

The website may occasionally be unavailable due to maintenance, updates, technical problems, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Grëënlistr will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law. Our liability relating to a product or order will be limited to the extent permitted by applicable law and the circumstances of the particular claim.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Grëënlistr, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, or expenses arising from:

Your misuse of the website
Your violation of these Terms
Your violation of applicable laws
Your infringement of another person's rights
Information or content you submit unlawfully

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising from your use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

22. Changes to These Terms

We may update these Terms of Service from time to time. When changes are made, the "Last Updated" date at the top of this page will be updated. Your continued use of the website after changes are posted means that you accept the updated Terms, subject to applicable law.

23. Contact Us

If you have questions about these Terms of Service, an order, or any of our products, please contact us:

Grëënlistr™
Email: greenlistr@gmail.com
Phone: +91 7055973131
Website: greenlistr.com