At Grëënlistr™, we carefully pack every order to help ensure that your cold-pressed oils reach you safely and in good condition. This Shipping Policy explains how we process, ship, and deliver orders placed through greenlistr.com.

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1. Order Processing

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Orders are generally processed after successful payment confirmation. We aim to prepare and dispatch orders as quickly as reasonably possible. Processing times may vary depending on:

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• Product availability

• Order volume

• Product preparation and packaging

• Holidays and weekends

• Promotional periods

• Other circumstances beyond our reasonable control

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You will receive order or shipping information through the contact details provided during checkout, where applicable.

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2. Shipping Availability

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Grëënlistr offers shipping to locations where delivery is available through our shipping partners. Availability may vary depending on the destination, product, and applicable shipping restrictions. For international orders, certain products or destinations may be subject to additional restrictions, customs requirements, or import regulations.

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3. Delivery Times

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Estimated delivery times may vary depending on the delivery location and shipping service selected. Delivery estimates are provided for guidance only and are not guaranteed unless specifically stated otherwise.

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Delays may occur due to:

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• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Transportation disruptions

• Incorrect or incomplete address information

• Customs clearance

• Government or regulatory requirements

• Other circumstances outside our reasonable control

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4. Shipping Charges

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Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

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Shipping costs may depend on factors such as:

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• Delivery location

• Order size or weight

• Shipping method

• Domestic or international destination

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Any applicable shipping charges will be the responsibility of the customer unless a free-shipping offer or other promotion states otherwise.

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5. Order Tracking

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Where tracking is available, tracking information may be provided after your order has been dispatched. You can use the tracking information supplied by the applicable courier or shipping provider to monitor your shipment. Tracking updates may take some time to appear after an order has been handed over to the courier.

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6. Accurate Delivery Information

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Customers are responsible for providing accurate and complete delivery information during checkout.

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Please carefully check:

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• Full name

• Phone number

• Email address

• House or building number

• Street or area

• City

• State or region

• Postal or ZIP code

• Country for international orders

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Grëënlistr is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

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7. Failed or Missed Delivery

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If a courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may make additional delivery attempts or return the package to us.

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If an order is returned to Grëënlistr because of customer-related delivery issues, we may contact you regarding redelivery. Additional shipping charges may apply for reshipping the order.

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8. Damaged Packages

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Please inspect your package when it arrives.

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If your package appears seriously damaged, leaking, or tampered with, please take photographs of the package before opening it where possible. If a product arrives damaged or leaking, contact us at greenlistr@gmail.com as soon as reasonably possible.

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Please provide:

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• Order number

• Photographs of the package

• Photographs of the product

• Description of the damage

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Please refer to our Return Policy for information about damaged, defective, leaking, or incorrect products.

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9. Lost or Delayed Shipments

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If your order appears to be delayed or lost in transit, please contact us at greenlistr@gmail.com with your order details. We may contact the applicable shipping provider to investigate the shipment. Delivery investigations may take time because the resolution depends on the courier or shipping provider.

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10. International Shipping

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Grëënlistr may accept orders for delivery outside India where international shipping is available.

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International deliveries may be subject to:

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• Customs duties

• Import taxes

• Local taxes

• Customs clearance fees

• Import restrictions

• Other charges imposed by the destination country

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Unless explicitly stated otherwise, these charges are the responsibility of the customer. Customers are responsible for ensuring that the products they order can legally be imported into their destination country. Grëënlistr cannot guarantee that every product will be accepted by customs in every destination.

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11. Customs Delays

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International shipments may be delayed because of customs inspections, documentation requirements, import restrictions, or other government procedures. Such delays are outside our direct control. We are not responsible for delays caused by customs authorities or other government agencies.

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12. Incorrect or Refused International Deliveries

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If an international shipment is returned because the customer:

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• Provided an incorrect address

• Failed to provide required information

• Refused to pay applicable customs duties or taxes

• Refused delivery

• Failed to complete required customs procedures

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any refund or reshipping request will be reviewed according to the circumstances and applicable law. Additional shipping, customs, or handling costs may apply.

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13. Delivery to a Third Party

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If you provide another person's address as the delivery address, you authorize us and our shipping partners to deliver the order to that location.

Please ensure that the recipient's information is accurate. Grëënlistr is not responsible for delivery issues caused by incorrect recipient information provided during checkout.

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14. Shipping Restrictions

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Certain products or destinations may have shipping restrictions due to applicable laws, courier requirements, customs rules, or other regulatory requirements. We reserve the right to cancel or restrict an order where delivery is not reasonably possible or legally permitted.

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If payment has already been received for an order that cannot be fulfilled, we will provide an appropriate refund, subject to applicable law.

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15. Shipping and Refunds

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Shipping charges are generally non-refundable unless:

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• The order was cancelled before dispatch and the applicable shipping charge has not been incurred;

• The product was incorrectly shipped by us;

• The product arrived damaged or defective and a refund is approved;

• A refund of shipping charges is otherwise required by applicable law.

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Refunds for eligible orders will be processed according to our Return Policy. Where the original payment was made through Razorpay, an approved refund may be processed through Razorpay or the applicable payment system.

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16. Changes to Shipping Information

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We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery areas, shipping practices, or applicable laws. The "Last Updated" date at the top of this page will be updated whenever changes are made.

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17. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

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Grëënlistr™
Email: greenlistr@gmail.com
Phone: +91 7055973131
Website: greenlistr.com