Return Policy

At Grëënlistr™, we take care to ensure that every order is packed and delivered in good condition. Because our products include edible and personal-use oils, we have specific rules for returns, replacements, cancellations, and refunds.

By placing an order through greenlistr.com, you agree to the terms of this Return Policy.

1. Our Return Policy

For hygiene, safety, and product-quality reasons, opened or used oil products are generally not eligible for return or exchange. However, if you receive a product that is damaged, defective, incorrect, leaking, or otherwise does not match your order, please contact us so we can review the issue and provide an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Eligible Returns and Replacements

A product may be eligible for a return, replacement, or refund if:

You received the wrong product.
The product arrived damaged.
The product arrived leaking or with a damaged seal.
The product has a manufacturing defect.
The product is materially different from the product ordered.
The product is otherwise eligible for a remedy under applicable law.

We may ask for photographs or other information to verify the issue before approving a return or replacement.

3. Non-Returnable Products

The following products are generally not eligible for return once delivered and opened or used:

Edible cooking oils
Wellness oils
Skincare oils
Opened bottles
Used products
Products with a broken or removed seal
Products damaged after delivery due to improper handling or storage
Products returned without prior approval

This restriction is intended to protect product hygiene, safety, and quality.

4. Damaged or Leaking Products

Please inspect your package when it arrives. If your product arrives damaged, leaking, or with a broken seal, contact us at greenlistr@gmail.com as soon as reasonably possible.

Please include:

Your order number
Your name
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label

Where possible, please keep the original packaging until the issue has been resolved. After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

5. Wrong Product Received

If you receive a product different from what you ordered, please contact us at greenlistr@gmail.com as soon as reasonably possible. Please provide your order number and photographs of the product received. If the error is confirmed, we may arrange a replacement or refund as appropriate.

6. Return Request Period

For damaged, defective, incorrect, or leaking products, please contact us within 48 hours of delivery. Requests made after this period may still be reviewed where required by applicable law or where exceptional circumstances apply, but we cannot guarantee that a return, replacement, or refund will be available.

7. How to Request a Return or Replacement

To request a return, replacement, or refund, contact:

Email: greenlistr@gmail.com
Phone: +91 7055973131

Please provide:

Your full name
Order number
Product name
Date of delivery
Reason for the request
Photographs or videos, where relevant

Our team will review the request and let you know what options are available. Please do not send products back without receiving return instructions from us first.

8. Return Shipping

If a return is approved because we sent you the wrong product or the product arrived damaged or defective, Grëënlistr may arrange or reimburse reasonable return shipping costs, where applicable.

If a return is approved for another reason, shipping costs may be the customer's responsibility. Return shipping arrangements will be communicated to you when your return is approved.

9. Refunds

If a refund is approved, we will process it after the applicable return or verification process has been completed. Refunds may be issued to the original payment method or through another appropriate method where necessary. Payments made through Razorpay may be refunded through the applicable payment processing system.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or other payment service provider.

Grëënlistr is not responsible for delays caused by the customer's bank or payment provider.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at greenlistr@gmail.com. Cancellation requests can only be accepted if the order has not already been processed, packed, or dispatched. Once an order has been dispatched, it may no longer be possible to cancel it.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed through the original payment method or applicable payment system.

11. Refused or Undeliverable Orders

If an order is returned to us because of:

An incorrect address provided by the customer
An incomplete address
An unavailable recipient
Repeated failed delivery attempts
Refusal to accept the package

we may contact you to arrange the next steps.

Additional shipping charges may apply if the order needs to be shipped again. Any refund, where applicable, may be reduced by reasonable shipping or other costs already incurred, subject to applicable law.

12. International Orders

For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country. If a package cannot be delivered because the customer refuses to pay applicable customs or import charges, any refund will be considered according to the circumstances and applicable law.

13. Exchanges

Because many of our products are consumable oils, we generally do not offer exchanges for products that have simply been ordered by mistake or where the customer has changed their mind. If you receive a damaged, defective, leaking, or incorrect product, we may provide a replacement where appropriate.

14. Product Storage and Handling

Once an order has been delivered, customers are responsible for storing and handling products according to the instructions provided on the product packaging or website. We may not be able to approve a return, replacement, or refund where damage or product deterioration appears to have resulted from improper storage or handling after delivery.

15. Exceptions Required by Law

Nothing in this Return Policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection or other laws. Where applicable law provides you with additional rights regarding defective, unsafe, or misrepresented products, those rights will continue to apply.

16. Policy Changes

We may update this Return Policy from time to time to reflect changes in our products, services, business practices, or applicable laws. The "Last Updated" date at the top of this page will be updated whenever changes are made.

17. Contact Us

For questions about returns, replacements, cancellations, or refunds, please contact us:

Grëënlistr™
Email: greenlistr@gmail.com
Phone: +91 7055973131
Website: greenlistr.com